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How To Cancel Verizon Internet Online

By David Krug 4 minute read

It is possible to cancel Verizon internet service if you’re not satisfied with the service or no longer require it.

Keep reading below because I’ll tell you everything you need to know about Verizon Internet’s cancellation process and whether or not you’ll be charged for doing so!

In what year can you cancel Verizon Internet?

The Verizon Fios Retention Department can be reached at 1-844-837-2262 to cancel your service. Get your account number and other personal information ready before you begin. If you want to cancel your service with as little hassle as possible, you should have a good and solid reason for doing so.

Inquiring minds want to know if you have to return any equipment if you cancel Verizon internet service. To learn more about this and other related topics, continue reading.

Is it possible to discontinue Verizon Internet service at any time?

If you’ve signed a contract, you may have to pay an Early Termination Fee if you want to cancel your Verizon Internet service.

In addition, the Early Termination Fee begins at $350 but decreases by $15 each month, so the longer you remain in your contract, the less you’ll have to pay in fees.

For instance, To terminate the service after six months, you’ll pay $90 rather than $350 if you do so during the first two months of your contract.

Is It Possible to Remove Verizon Internet from Your Computer?

Verizon Fios doesn’t allow cancellation of Internet services online, so the only option is to call the Retention Department and request a cancellation over the phone.

Is My Verizon Router My Property?

Unless you paid for your router and had it connected to your Verizon Fios Internet service, you don’t own it; instead, you are renting it and it is not your property. If you paid for your router and had it connected, you own it.

Is Verizon Internet Equipment Required to Be Handed Over?

Verizon Fios is the most common source for Internet equipment rentals, so any equipment you’ve borrowed from Verizon will need to be returned once your service has been terminated.

What Do I Need to Switch Back to Verizon Fios if I Already Have It?

In the event that you rented a router from Verizon, you’ll need to return that and any power cords when you cancel your Verizon Internet service.

You will, however, need to return a variety of equipment depending on the Verizon Internet services and accessories you’ve purchased and how many you have.

For how long can Verizon Internet equipment be returned?

In order to avoid being charged a fee for unreturned equipment, Verizon gives you 30 days to return all rented equipment that came with your Internet service.

Additionally, you should contact Verizon Fios Customer Service to make sure you’ve returned every piece of equipment because unreturned equipment fees can be costly!

Do You Know How to Return Verizon Fios Internet Service?

‘You can return your Verizon Fios Internet equipment in a few different ways, including by mail, at a Verizon Retail Store, or at a UPS Store.

UPS Stores are a convenient option for returning the equipment because you don’t have to pack it up yourself.

Please obtain a receipt for your returned items so that you are not billed in the event of a problem with UPS scanning your barcodes and returning them to Verizon.

You can also contact Verizon if you don’t have your original shipping box or prepaid label and would like to return the items by mail.

In either case, call Verizon a few days later to make sure they got the equipment and it’s in the system you returned it all to.

When Is Verizon Fios Sending the Final Bill?

When you receive your final Verizon Internet bill, you’ll see any Early Termination Fees that you owe for canceling your service.

What happens if I terminate my Verizon Internet service?

It could take up to 60 days for Verizon to return the money you paid for your Internet service, which should be processed and returned in the same manner you paid for it.

If, for example, you paid your Verizon bill with a credit card, any remaining credit on your account would be returned to your card for your convenience and future use,

The credit you receive from Verizon will be applied to any Early Termination Fees or other charges you may have incurred as a result of canceling your service, however.

If the money you had in your account wasn’t enough to cover those fees, you might be stuck with an Early Termination charge.

Bottom Line

If you wish to discontinue Verizon Internet service, you will need to contact Verizon Fios Customer Service’s Retention Department, so be prepared with your account information and firm in your request.

A $350 Early Termination Fee could also be charged if you were in a contract, with the fee decreasing each month you remained in your agreement.

A rented router, for example, must be returned within 30 days or you will be charged unreturned equipment fees, which can be costly.

David Krug

Author