Retail

Can I Return At Petsmart Without A Receipt

By David Krug David Krug is the CEO & President of Bankovia. He's a lifelong expat who has lived in the Philippines, Mexico, Thailand, and Colombia. When he's not reading about cryptocurrencies, he's researching the latest personal finance software. 6 minute read

It’s no secret that PetSmart sells everything from food and toys to cages and aquariums in addition to a wide choice of live animals including cats, dogs, and fish.

You can return any pet or pet product purchased from PetSmart that you aren’t happy with. There is no need to worry about PetSmart’s return policy; here is all I’ve learned about it!

In 2022, PetSmart Return Policy

As of 2022, PetSmart will allow returns for purchases in excellent condition, less shipping, gift wrapping, and other extra fees.

Customers generally have 60 days to return items purchased online or in-store with verified proof of purchase. Please keep in mind that live pets can only be returned within 14 days of the date of purchase.

Keep reading to find out how to return things to PetSmart, if you need the original packaging or receipt, and what items are eligible for exchange or refund.

What Is PetSmart’s Policy Regarding Returns of Live Animals?

If you bought a live animal from PetSmart, such as a snake, iguana, or hamster, you have 14 days to return it to PetSmart.

Returned animals must be accompanied by the original receipt and any other papers or information related to their purchase from PetSmart.

Please keep in mind that if your pet died after you purchased it from PetSmart, you can return it with proof for a refund as well.

PetSmart returns need a state-issued picture ID, as well as the return of your animal to the PetSmart location from which it was bought.

If you bought a live animal from PetSmart, such as a snake, iguana, or hamster, you have 14 days to return it to PetSmart.

Returned animals must be accompanied by the original receipt and any other papers or information related to their purchase from PetSmart.

Please keep in mind that if your pet died after you purchased it from PetSmart, you can return it with proof for a refund as well.

PetSmart returns need a state-issued picture ID, as well as the return of your animal to the PetSmart location from which it was bought.

What is the return policy for fish at PetSmart?

PetSmart will offer you 14 days to return fish to its stores, along with a receipt and a valid government-issued picture ID, much as with live animals.

The fish and water sample must be returned to the store where you got them since PetSmart will not accept a dead fish.

Can I return a product to PetSmart without the packaging?

If you want to return something to PetSmart for a refund, it says that it must be in the original packaging.

As a result, if you don’t bring the box to PetSmart, you run the risk of having your return disallowed.

The PetSmart manager has the authority to accept returns without the box if they believe the customer is eligible and has a solid cause to be awarded a return.

Can I return opened merchandise to PetSmart?

Only if the original packing is intact may an item be returned to PetSmart after being opened by the customer.

PetSmart, for example, allows customers to return unsealed dog food in exchange for a different brand.

For opened items, PetSmart only offers 14 days to return them compared with the 60-day return period that is standard for unopened products.

Can I return a product or animal to PetSmart without the original receipt?

In order to exchange or return something for a cash refund at PetSmart, you must need a receipt. 

Returned items at PetSmart must be accompanied by an acceptable form of government-issued picture ID if a receipt is not available.

PetSmart will offer you a merchandise return card that can only be used at PetSmart after validating your identity.

Any outstanding balance will be repaid to you in the original mode of payment, such as cash or a credit card.

Can PetSmart Access My Previous Receipt?

PetSmart Treats Rewards allows you to keep track of your recent orders so that you may easily exchange or return things without a receipt.

With the PetSmart Treats Rewards program, you can access your full PetSmart rewards system online, including all of your prior PetSmart purchases, as well.

Can I return Chewy merchandise to PetSmart?

As of 2022, PetSmart does not accept refunds on Chewy goods. Despite the fact that Chewy was once owned by Petsmart, the two companies now operate independently and often sell distinct items.

Can I return items that have been damaged?

You can return or replace a defective item purchased from PetSmart either in-store or online.

PetSmart’s Customer Care System may be reached at 1-888-839-9638, or you can return the item to your local shop.

Keep in mind, however, that if your item is broken or faulty, you have 30 days from the date of delivery, or 60 days from the date of purchase if you made it in-store.

What Return Exceptions Does PetSmart Have?

Some PetSmart items, even if they’re brand new and unopened, cannot be returned, even if you have a receipt. These include:

  • Training aids, collars, and fencing implements are all examples of electronic devices.
  • Tools for grooming
  • Supplements for pets that don’t require a prescription
  • Pumps and filters

How can I return purchases to a PetSmart location?

To get a refund or exchange for your PetSmart purchases, simply bring the item, the receipt, and your payment method to the checkout counter.

In order to make a return on a live animal or fish, you must bring the animal or fish to the PetSmart location where you purchased it.

How can I return online purchases from PetSmart?

There are various methods to return or exchange an item you purchased from PetSmart online.

Return To Store

You can get a refund or an exchange at your local PetSmart store if you bought an order online.

Alternatively, you may call PetSmart at (888) 839-9638 to discover a location near you using their online store locator.

A packing slip or shipment confirmation can be used instead of a receipt when returning an item that has not been opened.

As a result, you’ll need the credit card you used to make the payment to get a refund, as it will be refunded back to the same account.

It’s possible that you paid for your PetSmart online order with a credit or debit card that you don’t have. In this case, you’ll be sent a product return card instead.

PetSmart’s merchandise return card cannot be redeemed for cash and is only good for purchases at that particular PetSmart store.

Return By Mail

However, the cost of shipping back to PetSmart will be your responsibility if you choose this option.

To return an online order from PetSmart, create a copy of the packing slip and secure it in the box before sending it back.

Your PetSmart return mailing label must be attached to the package. In order to exchange an online purchase from PetSmart, you must return it to the retailer.

How do I receive a refund for my PetSmart return?

A PetSmart refund will be issued to the same credit card used to purchase the item. For example, if you paid for an item with cash, you will receive a cash return at the time of purchase.

A refund may take up to 10 days after purchase, depending on whether you paid by check or a product return card if you bought your PetSmart item with that method.

Returning an item purchased with a credit card from PetSmart can allow you to get a credit back on your card. However, if you paid for a PetSmart item using a debit card, you will receive a cash refund.

If you don’t have the card you used to make the transaction, you’ll be given a merchandise return card instead of a monetary refund.

What happens to returned items at PetSmart?

Customers’ returned goods are routinely destroyed by PetSmart because they’re unsafe to sell.

There are numerous items that might harm your pet’s health, so it’s crucial to be aware of this.

If you’re interested in finding out more about PetSmart policy, we have articles on the return policy for PetSmart dog food, the coupon policy for PetSmart, and the exchange policy for PetSmart.

Bottom Line

You can return a wide range of items to PetSmart, including live animals, open food, and many more.

The original means of payment, the receipt or comparable evidence of purchase, a form of identification, and the merchandise should be returned to PetSmart.

To get your PetSmart refund, simply utilize the original payment method. A PetSmart merchandise card may be given if you do not have your payment method or misplaced your receipt.

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